Getting help and support for VMware Solutions

If you experience an issue or have questions when using VMware Solutions, you can use the following resources before you open a support case.

Review the FAQs in the product documentation.
Review the troubleshooting documentation to troubleshoot and resolve common issues.
Check the status of the IBM Cloud platform and resources by going to the Status page.

If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.

Procedure to create a case for VMware Solutions

Go to the IBM Cloud Support Center.
Log in with your IBMid account.
Select All Products and type VMware Solutions where prompted for the product name, then click VMware Solutions.
Review the various solutions offered. If you do not see an answer to your problem, click Create a case.
On the New support case page, provide the following information:
1. Enter a subject for your issue.
2. Describe your issue in detail, such as the error messages, steps to re-create, and the URL that you are accessing.
3. Under Add attachments, upload screen captures of the issue.
4. If you want to be notified of updates on the issue, select the Email me updates about this case checkbox.
Click Submit.