Why can't I access the Red Hat OpenShift web console?

When you try to access your Satellite cluster through the Red Hat OpenShift console, you see an error message similar to the following:

2021-07-23T14:15:33Z auth: error contacting auth provider (retrying in 10s): request to OAuth issuer endpoint https://...us-east.satellite.appdomain.cloud:0000/oauth/token failed: Head https://...us-east.satellite.appdomain.cloud:0000: x509: certificate has expired or is not yet valid.

An expired or invalidated security ticket is preventing you from accessing the Red Hat OpenShift console.

Follow the steps to validate your certificate.

1. Access your Satellite cluster.

2. Run the master refresh command.

   ibmcloud oc cluster master refresh --cluster <cluster_id>
   

3. Wait a few minutes and try to access the console again.